Frequently Asked Questions

GENERAL QUESTIONS

Can I use the same account for my spouse, partner or other family members?

Because everyone has unique and personal final wishes and funeral plans, Celebrating Life’s Memories is designed to capture and share information at an individual level. You, your spouse, and family members should create their own personal account.

Do I have to enter all of the information?

You can enter as much or as little information as you would like and go at a pace that is comfortable for you. The need to add and change information as time goes by is normal and expected. Your Final Wishes Organizer is designed with prompts for things you should consider, and you have flexibility to answer them when and how you choose.

How often can I update my information?

You can update your Final Wishes Organizer as often as you would like. If you want to save previous information, you should download a PDF and keep that file before you update online.

How can I share my Final Wishes Organizer?

You have two ways to share your Final Wishes Organizer:

1. Once you have logged in to your organizer, you will see a share button on the gray bar. Click this icon and follow the easy to use instructions to share information of your choosing via a link to family, planners, or any other parties you choose.  They should save this link because as you make updates, they can view your most up-to-date information.

2. You can download/save a PDF of the information you choose. The PDF file should be saved on your computer or portable memory device such as a memory stick or flash drive. You can then share the documents with whomever you choose.

Can I print my Final Wishes Organizer?

Yes. You can save a PDF of your Organizer at any time and save it on your computer. This is an easy way to review and print the information that you have completed and share it with family or professionals.

If I have already organized my affairs in paper form, should I use this service?

It’s great that you have already done a lot of work to organize your affairs. That shows that you are interested in reducing the burden for your family when you die. Celebrating Life’s Memories provides an extra measure of peace of mind because your information can be stored online where it is easy to share, and where it is protected from fire, flood, or being misplaced. Also, it prompts you with information which you may not have considered yet in your plan.

What if I’m not comfortable with technology and entering information online?

Many people may prefer to sit down with a loved one or someone they trust to enter their information online, and that is okay. If you just need a little help to get started, we offer a free 15-minute setup consultation by phone.

PRIVACY & MY DATA

Should I put confidential or sensitive information on the site?

While Celebrating Life’s Memories is a secure site, we recommend that you store sensitive information like passwords and social security numbers in a separate place. The best use of this service is to inform your loved ones where and how to retrieve your information. You should use safe practices when storing sensitive information, like using password managers and storing documents in a secure and fireproof place.

Is the information in Celebrating Life’s Memories legally binding?

No. The information you provide is to inform loved ones of your wishes and how to find the critical information to settle your affairs after you die. You should work with funeral, financial, and estate planning professionals to prepare official and legal documents.

Do you sell my data?

You have complete control over who sees your personal information that you put into your Final Wishes Organizer. That information will never be shared by us – it can only be shared by you. Based on your location, we do provide your name and contact information to our approved network of professionals who may be able to help you with funeral, financial, or estate planning.

Will you send me e-mails?

We will occasionally send you e-mails related to servicing your account. This includes information to welcome you, to remind you to update your information, or to inform you of any enhancements or changes to our service.

MANAGING MY ACCOUNT

How much does Celebrating Life’s Memories cost?

There is a one-time only fee of $99 for the service. There are no recurring annual fees and you have unlimited updates. You also can share your information at no additional cost.

How do I pay for the service?

When you click Sign Up, complete your sign-up information, and click Create Your Account, you will be prompted to submit payment via PayPal. You do not need to have a PayPal account in order to make your payment online. If you prefer not to use PayPal or need to pay another way, please contact us at: info@celebratinglifesmemories.com and a member of our staff will assist you.

Forgot your Username and/or Password?

If you have forgotten your password, you can request your password to be reset by clicking the “Forgot your password? Click Here” link at the bottom of the login page. Your username should be the email address you used when signing up for Celebrating Life’s Memories. You will receive an email prompting you to reset your password. If you need additional assistance, please contact us at info@celebratinglifesmemories.com or by calling 1-833-256-5433.

Can I change my Account Settings?

Yes! You must first log in to your account and select the Account Settings tab. There, you can update your email address and you can change your password.

Can I cancel my membership?

We are sorry to see you go! To cancel your membership, please contact us at info@celebratinglifesmemories.com with your request. You do not need to provide a reason why you would like to terminate your membership, but we appreciate any feedback you would like to provide to help make our services better.

 

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